Something fishy, Michelle,’smelly face’, just vanished and in come Eric and Patrick, whom we don’t see them after the show being telecast until recently. Also the hotline number and email address suddenly is totally different. So which is which. Could someone who have Michelle handphone # please give her a call and update us here.

Just discovered that the bakers world chef (at time of this telecast) has moved on to elsewhere, together with Michelle, I read about it on someone’s blog, but I can’t confirm. Any updates on this? I would definitely want to get the same ol’ cakes quality that I tried right after the telecast.

Thanks!

ps how come the bakers world hotline number is 64068581? Mr patrick gave me the details and said that the real numbers are 98628628 and 97107345 if u wanna make an order.

我和Michelle交谈过，她为人健谈，对客户很老实，服务周到，

Address:
Bakers World LLP
15-8 Jalan Riang
Serangoon Park
Singapore 358987

E-mail: bakersworld28@yahoo.com
HOTLINE: Mr Eric Yeo – 9710 7345
Mr Patrick Lee – 9862 8628

MUST give it a try…

Besides this, I tried the chocolate truffles…. yummy!

Not sure if its this .. or is this the one that they sell in boxes like sara lee cakes?

I do understand how u feel as i encountered this at the rdshow too and frankly i was not very happy.That’s why i said they need some customer service training as they are not equipped in this area yet.Everyone have different tastes & preferences and of course our different experiences with Baker’s World will determine whether you will continue to support them or not.Everyone has their own right to decide & comment on what they like or don’t like.I was just trying to help Michelle clarify some things.

For me,i can understand the ‘smelly face’ incident as i feel it shows that she is determined to protect her cakes so that her customers will receive the cakes in tip-top & HYGENIC conditions.THAT is very important to me.Well it’s really up to everyone out there to decide if you want to try the cakes out for yourself or not.It is certainly of no concern to me & in fact,the queue won’t be so long too if there are lesser people.Hahaha!!

Just paste a piece of paper on the shop front listing the following:

Operation hours
For enquiries & Orders: Only by Email
Limit no of cakes purchased per customer (Walk-in)

for others who love their cakes and wish to help Bakers World improve on Customer Service. why not think of ideas or suggest ways they can improve instead of just condemning. If things still do not improve than there are always other shops that provide good customer service as well as cakes.

i went last week, there was so many people Q’ing. but where’s the Q we got no ideal. and who shall we talk to?
waited for 15min. then she tell me. so and so so cake. no more stock.
plus using a very eager tone saying we got no time to make cake.
how would you feel when you’re the one being serve in this way. cake may be cheap but not the cheapest.
at such price i can get anywhere.

i also tried the cake. is not as good as it was told. i will not go there anymore

Recently i sms Michelle asking about rdshows & immediately she called me back & she was very nice to tell
me very patiently the differences about her various cakes.But i understand that she is very sad that there have been many complains about her on this blog as she is helpless as to what people want to say.I asked her to explain herself here but she doesn’t want to bother & is even contemplating giving up this business!Do you think anyone will give up a thriving business easily after working so hard to build it up?

From the way she talked to me,i can really feel that she is sincere about giving customers high quality cakes.Her expectations are high so those cakes which do not meet her standards are rejected.Isn’t this what all consumers want?Getting the best out of what they are paying for?I would definitely want to buy cakes from her as i have the assurance that they will taste great & at a really good price too!

I shall try to help her clarify a few things she told me.Firstly,i was shocked that she told me the lady with ‘a smelly face’ that someone talked about was herself!And it was because earlier that morning,a group of about 30 customers actually stomped into her kitchen,open her fridges & even touched her cakes!!!Anyone will be angry!!How can these people transpass on her kitchen area & touch her cakes???It’s so unhygenic!

Then for the customer who complained that her order of 100 boxes was not met,it was actually a mistake by a staff but Michelle admitted too she should have overseen the whole thing.Michelle did offered to send the rest of the orders to the customer the very next day but that customer rejected it.Even if the customer is still angry,why say things like going down to scold Michelle?I think Michelle did her part to offer to make up for it already.

Frankly,i also agree that the staff needs some training in customer service from my experience at one of their rdshow.But i guess we do have to give them some time to catch up.Ultimately,we are able to enjoy fantastic cakes at a good price right?

As a consumer I do agree that Michelle and her staff has got Fark up attitude. Really no joke when i 1st went to her shop on 9 July her staff this dun have that dun have even catalog also cannot fax me a copy. Luckily in the end her staff promise to email me. I was quite pissed off. But today when i go to her shop, for my collection she tone down quite abit already. I can understand her attitude problem. Try thinking if you are the ONLY customer service officer in the WHOLE company. And you have to 1 man show attend to call email fax then those KPKB walk-in who nag nag nag why no cake den maybe u can understand why she got Fark-up attitude.

But I see that Michelle quite sad over those saga. I overheard she almost kanna a police case. So REMEMBER THIS IS A SUPPLIER ‘NOT’ A RETAILER Being able to enjoy the cake is a privilege NOT an entitlement SHE MICHELLE can just simply shut off direct sales to end user. den we have to lan lan go to find retailer who carry her product. Den we cannot have a whole range of supply to choose from anymore. + the retailer is going charge the overhead onto us.

For those who disagree to my Point Of View you can bo chap. I’m not forcing anyone to agree to my POV.

Be it happend or not happen i feel truely that you shouldn’t have the idea to make others not buy anything from her as it is your own business of not liking it and pple like us know what the situation was like for her as the demand of the supply went up as they don;t do any front selling as they are suppliers.

When we add orders and they are not able to make it for delivery she did offer to us to send half of what we ordered but we did not want to make her so troublesome so we had it arrange to be send on another day (did she offer that to you??? if yes why make a fuss here and there…????) therefore i guess you need to do some soul searching. When u are angry with something or at someone u don’t need to let the whole world know if you need to maybe you should call the reporters from the papers and news to do a interview with you and boardcast it in the tv instead of so troublesome do it in the blog or go down to the roadshow and disgrace yourself from scolding pple!!!!