Comments

1. 

   Megan

   tried the cake but not super fantastic leh….tried the durian, avocado, chocolate truffle and expresso cheesecake…so far only the choc truffle got standard, avocado not bad, light but taste more like pandan,durian is a dissapointment

   3 yearss ago
2. 

   Fennie Lee

   today 6th July is their last day @Compass point mini foodfest, so do not go there anymore.

   3 yearss ago
3. 

   Wendy Wong

   Wow didn’t know that Bakers World was a hot talking topic here… had tried few of their cakes with my family members all said the cakes were great!!!! Esp the durian, royaltine, forestberry, avocado… The boss Michelle is a really nice lady she had recommended me the cakes and had expalin to me the ingridients of the cakes.. she is really of great help to recommend me the cakes as i only get to know this place after Driving Miss Foodie (Thanks dasmond for the great recommendation) .. btw, i’ve went to purchase the cakes the day after the show that was 2 July (tuesday) and again went to get more on 6 july (monday) from my pre-order collection.

   3 yearss ago
4. 

   Alicia

   The cakes from Bakers World are really “hot”. I have tried many of their cakes at their road shows. I guess need to call to ask where the road shows are. Their cakes are simply yummy and my sons are always asking for more;) I love the D24 durian cake the most The staff that I have met at the road shows are always very friendly.

   3 yearss ago
5. 

   MS HO

   what a disappointment with Baker world which u recommended, we ordered 100 over boxes giving them more than 3 days notices with confimation on Wednesday 8 July which Michelle confirm that she can deliver the cakes to us today 9 July, however when we called Michelle for the delivery time, she told us that our orders was not packed n moreover certain flavor are already out of stocks. Orders given in advance should be honoured and should not be last minutes rejected. This is really terrible at the way she run the business. If she cannot perform then tell her not to advertise in TV/magazine/paper etc…. same go to the ROADSHOW. How I wish I can go to the roadshow and give her a dresssing. so that people will not buy from her even though the cake is ‘that nice’

   3 yearss ago
6. 

   cynthia

   Hey Dasmond,
   Looks like your blog entry has become a platform for complaints about Bakers World. But really nice show you have got. Will try your recommendations when time permits.

   3 yearss ago
7. 

   HK Ng

   Hey Dasmond,

   Thanks so much for introducting Bakers World to us. My company was pleased with their services and had placed an order with them for an over 250 boxes. The sales person and the boss was polite and really service us well (unlike what was mention by someone saying they need to attend service courses i guess that guy is speaking ill of them!). When i saw the blog written by ‘Ms HO’ i was stunned to know she got that encountered such problem as we had received everything which we ordered on time but of cause at 1st we supposed to have it delivered to us earlier but due to add on orders the delivery was delay for 2days (as agreed) which we also understand cause of the add on the numbers was quite huge as well.

   So pple out there who had not tried their cakes MUST give it a try…

   3 yearss ago
8. 

   Ms Ho

   This message is for “HK Ng”
   is your order placed on the same delivery day as ours (8 Jul)? we are not sure who is the salesman and boss you are referring to, but our communication and order were handled by Michelle through out. I am a reasonable person who goes all out for good foodies recommendated. But that was a very upsetting experience and be it 250 or 100 boxes, we should be treated with the same entity! So you don’t have to be stunned, I just want pple to know that it really happened!

   3 yearss ago
9. 

   HK Ng

   Hi Miss Ho,

   Be it happend or not happen i feel truely that you shouldn’t have the idea to make others not buy anything from her as it is your own business of not liking it and pple like us know what the situation was like for her as the demand of the supply went up as they don;t do any front selling as they are suppliers.

   When we add orders and they are not able to make it for delivery she did offer to us to send half of what we ordered but we did not want to make her so troublesome so we had it arrange to be send on another day (did she offer that to you??? if yes why make a fuss here and there…????) therefore i guess you need to do some soul searching. When u are angry with something or at someone u don’t need to let the whole world know if you need to maybe you should call the reporters from the papers and news to do a interview with you and boardcast it in the tv instead of so troublesome do it in the blog or go down to the roadshow and disgrace yourself from scolding pple!!!!

   3 yearss ago
10. 

    Ng

    Just my 3 cents,

    As a consumer I do agree that Michelle and her staff has got Fark up attitude. Really no joke when i 1st went to her shop on 9 July her staff this dun have that dun have even catalog also cannot fax me a copy. Luckily in the end her staff promise to email me. I was quite pissed off. But today when i go to her shop, for my collection she tone down quite abit already. I can understand her attitude problem. Try thinking if you are the ONLY customer service officer in the WHOLE company. And you have to 1 man show attend to call email fax then those KPKB walk-in who nag nag nag why no cake den maybe u can understand why she got Fark-up attitude.

    But I see that Michelle quite sad over those saga. I overheard she almost kanna a police case. So REMEMBER THIS IS A SUPPLIER ‘NOT’ A RETAILER Being able to enjoy the cake is a privilege NOT an entitlement SHE MICHELLE can just simply shut off direct sales to end user. den we have to lan lan go to find retailer who carry her product. Den we cannot have a whole range of supply to choose from anymore. + the retailer is going charge the overhead onto us.

    For those who disagree to my Point Of View you can bo chap. I’m not forcing anyone to agree to my POV.

    3 yearss ago
11. 

    Ms Ng

    Hi everyone!

    Recently i sms Michelle asking about rdshows & immediately she called me back & she was very nice to tell
    me very patiently the differences about her various cakes.But i understand that she is very sad that there have been many complains about her on this blog as she is helpless as to what people want to say.I asked her to explain herself here but she doesn’t want to bother & is even contemplating giving up this business!Do you think anyone will give up a thriving business easily after working so hard to build it up?

    From the way she talked to me,i can really feel that she is sincere about giving customers high quality cakes.Her expectations are high so those cakes which do not meet her standards are rejected.Isn’t this what all consumers want?Getting the best out of what they are paying for?I would definitely want to buy cakes from her as i have the assurance that they will taste great & at a really good price too!

    I shall try to help her clarify a few things she told me.Firstly,i was shocked that she told me the lady with ‘a smelly face’ that someone talked about was herself!And it was because earlier that morning,a group of about 30 customers actually stomped into her kitchen,open her fridges & even touched her cakes!!!Anyone will be angry!!How can these people transpass on her kitchen area & touch her cakes???It’s so unhygenic!

    Then for the customer who complained that her order of 100 boxes was not met,it was actually a mistake by a staff but Michelle admitted too she should have overseen the whole thing.Michelle did offered to send the rest of the orders to the customer the very next day but that customer rejected it.Even if the customer is still angry,why say things like going down to scold Michelle?I think Michelle did her part to offer to make up for it already.

    Frankly,i also agree that the staff needs some training in customer service from my experience at one of their rdshow.But i guess we do have to give them some time to catch up.Ultimately,we are able to enjoy fantastic cakes at a good price right?

    3 yearss ago
12. 

    mag

    but Ms Ng. i guess in every business no matter how tired, angry you are. you should not show out.

    i went last week, there was so many people Q’ing. but where’s the Q we got no ideal. and who shall we talk to?
    waited for 15min. then she tell me. so and so so cake. no more stock.
    plus using a very eager tone saying we got no time to make cake.
    how would you feel when you’re the one being serve in this way. cake may be cheap but not the cheapest.
    at such price i can get anywhere.

    i also tried the cake. is not as good as it was told. i will not go there anymore

    3 yearss ago
13. 

    YL

    add in my 5 cents view

    Just paste a piece of paper on the shop front listing the following:

    Operation hours
    For enquiries & Orders: Only by Email
    Limit no of cakes purchased per customer (Walk-in)

    for others who love their cakes and wish to help Bakers World improve on Customer Service. why not think of ideas or suggest ways they can improve instead of just condemning. If things still do not improve than there are always other shops that provide good customer service as well as cakes.

    3 yearss ago
14. 

    Ms Ng

    Hi mag!

    I do understand how u feel as i encountered this at the rdshow too and frankly i was not very happy.That’s why i said they need some customer service training as they are not equipped in this area yet.Everyone have different tastes & preferences and of course our different experiences with Baker’s World will determine whether you will continue to support them or not.Everyone has their own right to decide & comment on what they like or don’t like.I was just trying to help Michelle clarify some things.

    For me,i can understand the ‘smelly face’ incident as i feel it shows that she is determined to protect her cakes so that her customers will receive the cakes in tip-top & HYGENIC conditions.THAT is very important to me.Well it’s really up to everyone out there to decide if you want to try the cakes out for yourself or not.It is certainly of no concern to me & in fact,the queue won’t be so long too if there are lesser people.Hahaha!!

    3 yearss ago
15. 

    AL

    saw a program where an artiste visited a cake shop, n they had a roast pig shaped cake.. anyone knows what shop is it n which program it appeared in? intending to order one but cant seem to find!!

    Not sure if its this .. or is this the one that they sell in boxes like sara lee cakes?

    3 yearss ago
16. 

    thomas

    Saw the show and decided to try in spite of some comments here on bad service and quality.
    Ordered a birthday cake from Patrick who is the boss featured on the show and got one in 10 mins….. bouquets on the speed. In fact Patrick attended to almost everyone to clear the queue.
    This is the contact he gave me :
    email : bakersworld28@yahoo.com
    phone : 98628628 or 97107345

    Besides this, I tried the chocolate truffles…. yummy!

    3 yearss ago
17. 

    JQ

    Just came back from Bakers World LLP with 6 boxes of cakes for S$20 (3 boxes for S$10). Overall I was pleased with their services. The 2 sales person and the boss were polite. The moment I step into the shop, samples of various cakes was given to me to try without me asking for it. Anyway, forget about those phone number mention above. Below two HOTLINE number and E-mail add. if you want to find out more details.

    Address:
    Bakers World LLP
    15-8 Jalan Riang
    Serangoon Park
    Singapore 358987

    E-mail: bakersworld28@yahoo.com
    HOTLINE: Mr Eric Yeo – 9710 7345
    Mr Patrick Lee – 9862 8628

    MUST give it a try…

    2 yearss ago
18. 

    锐伊

    事出必有因，在振荣节目的第二天，有许多顾客冲下去她的店铺，翻弄她的蛋糕，Michelle尤其照顾蛋糕的品质、卫生，自然和一些客户起了冲突，心情也自然不好。这些都是不为人知的。这除外，一时间来了这么大批人，她自然是应接不暇、压力大，我们压力大的时候，脸色难道会好看吗？

    我和Michelle交谈过，她为人健谈，对客户很老实，服务周到，

    2 yearss ago
19. 

    Clk

    Hello actually not one to comment but after goin to bakers world yst, i feel that they deserve a mention. At first i was a little skeptical because of the news i heard abt the ‘Farked up’ staff…. michelle was it…haha? Anyway i was pleasantly surprised by the service that the company provided. Although there was quite a long queue, i think the staff did a great job ensuring that all customers were attended to as soon as possible. The boss….mr patrick was even kind enought to exchange a few words with his customers while we were queuing. Kudos! ( i actually wanted to see this infamous michelle but she was no where to be found lei……haha)

    ps how come the bakers world hotline number is 64068581? Mr patrick gave me the details and said that the real numbers are 98628628 and 97107345 if u wanna make an order.

    2 yearss ago
20. 

    Sheng

    I went down last week to get the famous durian cakes for my mother and my mom was pretty disappointed with it. She says that it no longer tasted like before, not as rich tasting.

    Just discovered that the bakers world chef (at time of this telecast) has moved on to elsewhere, together with Michelle, I read about it on someone’s blog, but I can’t confirm. Any updates on this? I would definitely want to get the same ol’ cakes quality that I tried right after the telecast.

    Thanks!

    2 yearss ago
21. 

    Kai

    I have left with my last two cents.

    Something fishy, Michelle,’smelly face’, just vanished and in come Eric and Patrick, whom we don’t see them after the show being telecast until recently. Also the hotline number and email address suddenly is totally different. So which is which. Could someone who have Michelle handphone # please give her a call and update us here.

    2 yearss ago